Refund
Policy

This policy applies to personal training packages and memberships bought at Premium Fitness. It sits alongside our Terms & Conditions.

Everything below is about money coming back to you. If you simply want to stop training, you can end your membership at any time — that on its own does not create a refund.

If one or more sessions from your package have been taken, the package is not refundable. This applies no matter how many sessions are left unused.

A session counts as taken once it has been marked complete, and also where you did not attend and did not cancel it in time — a no-show uses up the session in the same way.

This is why we encourage a day pass first. Come in, train once, see whether the gym suits you, and buy the package after that.

If you have not taken a single session from the package, you may request a refund of 60% of the package price.

The refund is released 21 days after we approve your request. The 40% we retain covers admission, registration and the coach time held in reserve for you.

1. 1 Ask for the refund at the gym, in person or in writing.
2. 2 We check that no sessions have been taken against the package.
3. 3 We confirm approval and the amount to you.
4. 4 The money is released 21 days after that approval, to the account you nominate.

The one-time admission fee of 1,500 LKR covers registering you and is not refundable once your account has been created. Where admission was bundled into a Gold package, it is treated as already used and sits inside the 40% we retain.

Day passes are non-refundable once bought. If you paid for a pass and the gym was closed on the day for a reason within our control, we will honour it on another day instead.

If we close permanently, or cannot provide the sessions you have paid for and cannot offer you a reasonable alternative, you are entitled to a refund of the unused portion of your package. The 60% rule does not apply in that situation — that rule is for cancellations you choose.

Where a coach leaves or changes hours, we will assign you another coach and your remaining sessions carry across. That is not treated as a failure to deliver.

If a genuine medical problem stops you training, come and talk to us before asking for a refund. With a doctor's letter we will normally look at freezing your package until you are ready, which keeps the sessions you paid for rather than losing 40% of them.

Where a freeze genuinely will not work, management will consider your case individually. Any refund beyond this policy is at our discretion.

Packages are personal and cannot be sold or signed over to somebody else. Family plans bought as a single plan are the exception, and only for the people named on it when it was bought.

Speak to the manager at the gym, or call 076 037 8191. Bring your receipt or the phone number on your account so we can find your record.

We will confirm in writing whether the request is approved, the amount, and the date the money will be released. If we turn a request down, we will tell you which part of this policy it falls under.

Refunds go back to the person who paid, using the payment method used originally where that is possible.

Ask before you buy — we would far rather explain how a package works up front than argue about it afterwards. Call 076 037 8191 or email hello@premiumfitness.lk.